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EDI Level 2 Certificate in Customer Service



Aim

The EDI Level 2 Certificate in Customer Service underpins the knowledge and understanding included in the EDI Level 2 NVQ Certificate in Customer Service and as such is appropriate for students of customer service or employees working within a customer service role. The qualification is recognised as the knowledge and understanding element within the Customer Service Apprenticeship.

Credit

The EDI Level 2 Certificate in Customer Service has a credit value of 13 or more.

Previous learning requirements

There are no formal entry requirements for this qualification.

Progression

Learners who achieve the Level 2 Certificate in Customer Service can progress on the Level 3 Certificate and the NVQ level 3 in Customer Service (both part of the Advanced Apprenticeship for Customer Service). In addition, learners may also progress onto a supervisory role.

Participant Eligibility Criteria

  • Age 19+
  • Employment status: Employed
  • With companies 1-249 employees