OUR COURSES
OCR Level 4 NVQ Diploma in Customer Service (QCF)
OCR Level 4 NVQ Diploma in Customer Service (QCF)
Overview
The qualification is designed for those working in a senior role, in a position to influence decision making and shape how customer service is delivered inside or outside of the organisation.
All units are assessed using the verified model.
Benefits
- Based on the revised Customer Service National Occupational Standards (NOS)
- Developed in collaboration with Skills CfA, the sector body for Customer Service.