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Our Courses


OCR Level 4 NVQ Diploma in Customer Service (QCF)


The qualification is designed for those working in a senior role, in a position to influence decision making and shape how customer service is delivered inside or outside of the organisation.

All units are assessed using the verified model.


  • Based on the revised Customer Service National Occupational Standards (NOS)
  • Developed in collaboration with Skills CfA, the sector body for Customer Service.

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