The EDI Level 2 Certificate in Customer Service underpins the knowledge and understanding included in the EDI Level 2 NVQ Certificate in Customer Service and as such is appropriate for students of customer service or employees working within a customer service role. The qualification is recognised as the knowledge and understanding element within the Customer Service Apprenticeship.
The EDI Level 2 Certificate in Customer Service has a credit value of 13 or more.
Previous learning requirements
There are no formal entry requirements for this qualification.
Learners who achieve the Level 2 Certificate in Customer Service can progress on the Level 3 Certificate and the NVQ level 3 in Customer Service (both part of the Advanced Apprenticeship for Customer Service). In addition, learners may also progress onto a supervisory role.
Participant Eligibility Criteria
- Age 19+
- Employment status: Employed
- With companies 1-249 employees