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Course Overview
About this qualification:
This is a regulated qualification. The regulated number for this qualification is 601/3963/8.
This is a cross sector qualification aimed at current and prospective team leaders. This qualification covers the skills and knowledge needed to be a successful team leader, covering competencies applicable to a wide range of contexts.
Qualification structure:
To be awarded the Level 1 Certificate in Business Administration, learners must achieve a minimum of 25 credits:
• A total of 17 credits from Group A
• A minimum of 8 credits from Group B
Aim references: 60139638
Fees: £1195.00 instalments available.
Delivery Mode: Face to Face or Online.
Group A mandatory units:
Unit 01 Principles of business communication (3 credits). Unit 02 Health and safety in a business environment (2 credits). Unit 03 Principles of business administration (3 credits). Unit 04 Principle of personal performance and development (3 credits). Unit 05 Principles of working in a business environment (4 credits). Unit 06 Work with others in a business environment (2 credits)
Group B optional units:
Unit 07 Meet and welcome visitors in a business environment (2 credits). Unit 08 Manage time and workload (1 credit). Unit 09 Use a telephone and voicemail system (2 credits). Unit 10 Handle mail (1 credit). Unit 11 Prepare text from notes (2 credits). Unit 12 Use office equipment (2 credits). Unit 13 Communication in a business environment (3 credits). Unit 14 Employee rights and responsibilities (2 credits). Unit 15 Store and retrieve information (4 credits). Unit 16 Produce business documents (3 credits). Unit 17 Using email (2 credits). Unit 18 Word processing software (3 credits). Unit 19 Deal with customer queries, requests and problems (3 credits)
Credit transfer:
Where a learner has already achieved a unit with credit, NCFE will recognise that prior learning and will allow the credit to be transferred onto a new qualification, provided that the units have the same Ofqual reference number.
How the qualification is assessed:
Assessment is the process of measuring a candidate’s skill, knowledge and understanding against the standards set in a qualification.
Internal assessment:
Each candidate must create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria associated with each unit. On completion of each unit candidates must declare that the work produced is their own. The Assessor must countersign this.
The main pieces of evidence for the portfolio could include (in no particular order):
• Assessor observation – completed observational sheets and related action plans
• Witness testimony
• Candidate’s product evidence
• Worksheets
• Assignments/projects/reports
• Record of professional discussion
• Record of oral and written questioning
• Candidate and peer reports
• Recognition of Prior Learning (RPL).
Progression opportunities
Learners who achieve this qualification could progress to:
• Level 2 Diploma in Business Administration
• Level 2 Certificate in Business and Administration Knowledge
• Level 2 Certificate in Principles of Customer Service
• Level 2 Diploma in Customer Service
• Level 2 Diploma in Skills for Business